Yes. The conditions vary depending on how far in advance you cancel: see the “Cancellation policy” page for full details on refunds.

If conditions make the excursion dangerous, we offer you a postponement to another date or a full refund.

Yes, for all our excursions departing from Marrakech. We pick you up at your hotel or riad, or at the nearest meeting point if the alley is not accessible by vehicle.

Yes. A child rate applies, and children under 4 benefit from a reduced rate or travel free of charge, depending on the excursion. Children count towards the vehicle's capacity.

Yes. Our drivers and guides are French-speaking. An English- or Spanish-speaking guide can be requested as an option when booking.

By phone, by email or via the form on the Contact page. We reply within 24 hours, every day of the week.

Online payment is made by bank card via the secure CMI (Centre Monétique Interbancaire) platform. Visa and Mastercard cards are accepted.

Depending on the excursion, you can pay a deposit when booking and the balance on site on the day of departure. The exact amount of each part is displayed before payment.

For excursions and tours, the price is per person and varies according to group size. For transfers, it is a price per vehicle, regardless of the number of passengers.

Choose your excursion, select a date and the number of participants, then fill in your details. You receive a confirmation by email as soon as payment is validated.

Bookings can be made up to the day before departure, subject to availability. For multi-day tours, we recommend booking at least 72 hours in advance.

Yes. Most of our excursions offer a private transport option: your group then has its own dedicated vehicle and driver.

We track your flight in real time. The driver adjusts their arrival time: no surcharge is charged for a flight delay.

Your driver waits for you in the arrivals hall, after customs, with a sign bearing your name.