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FAQ

Cancellation

Can I cancel my booking?

Yes. The conditions vary depending on how far in advance you cancel: see the “Cancellation policy” page for full details on refunds.

What happens in case of bad weather?

If conditions make the excursion dangerous, we offer you a postponement to another date or a full refund.

Excursions

Is hotel pick-up included?

Yes, for all our excursions departing from Marrakech. We pick you up at your hotel or riad, or at the nearest meeting point if the alley is not accessible by vehicle.

Can children take part?

Yes. A child rate applies, and children under 4 benefit from a reduced rate or travel free of charge, depending on the excursion. Children count towards the vehicle's capacity.

General

Do your guides speak French?

Yes. Our drivers and guides are French-speaking. An English- or Spanish-speaking guide can be requested as an option when booking.

How can I contact you?

By phone, by email or via the form on the Contact page. We reply within 24 hours, every day of the week.

Payment

Which payment methods do you accept?

Online payment is made by bank card via the secure CMI (Centre Monétique Interbancaire) platform. Visa and Mastercard cards are accepted.

Do I have to pay the full amount when booking?

Depending on the excursion, you can pay a deposit when booking and the balance on site on the day of departure. The exact amount of each part is displayed before payment.

Is the displayed price per person?

For excursions and tours, the price is per person and varies according to group size. For transfers, it is a price per vehicle, regardless of the number of passengers.

Booking

How do I book an excursion?

Choose your excursion, select a date and the number of participants, then fill in your details. You receive a confirmation by email as soon as payment is validated.

How late can I book?

Bookings can be made up to the day before departure, subject to availability. For multi-day tours, we recommend booking at least 72 hours in advance.

Can I book a private excursion?

Yes. Most of our excursions offer a private transport option: your group then has its own dedicated vehicle and driver.

Transfers

What happens if my flight is delayed?

We track your flight in real time. The driver adjusts their arrival time: no surcharge is charged for a flight delay.

Where do I meet my driver at the airport?

Your driver waits for you in the arrivals hall, after customs, with a sign bearing your name.

Any questions? Contact us
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Legal information

Legal notice

Website publisher, hosting, personal data and intellectual property.

Website publisher

  • Company name: KM2 Tours
  • Legal form: SARL (limited liability company)
  • Share capital: 100 000 DH
  • Registered office: Résidence Al Fadl, Imm A2 N° 202, Marrakech
  • Trade register (RC): 86453 — Marrakech
  • Common company identifier (ICE): 002028096000042
  • Tax identifier (IF): 25044582
  • CNSS registration: 5815040
  • Travel agency licence: 1697/TOUR/2018
  • Website: https://km2tours.com
  • Publication director: the manager of KM2 Tours SARL
  • Telephone: +212 661-485151
  • Email: contact@km2tours.com

Website hosting

  • Host: Hostinger International Ltd.
  • Address: 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
  • Contact: www.hostinger.fr/contact

Online payment

Payments made on this website are processed by the Centre Monétique Interbancaire (CMI). Bank card details are entered on the CMI secure page, protected by the SSL protocol and 3-D Secure authentication. KM2 Tours never has access to this data and does not store any of it. The full terms are set out in the general terms and conditions of sale.

Personal data

The data collected on this website — contact form, booking, newsletter subscription — is used exclusively to process your request and to perform the service ordered. It is not transferred to third parties for commercial purposes.

In accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to access, rectify and object to the data concerning you. You can exercise this right by writing to contact@km2tours.com.

Cookies

This website places the cookies necessary for it to function, in particular to maintain your session during a booking. You can refuse them in your browser settings; certain features, including online payment, would then stop working properly.

Intellectual property

The texts, photographs, logos and graphic elements on this website are the property of KM2 Tours or of their respective authors, unless otherwise stated. Any reproduction or representation, in whole or in part, without prior written authorization is prohibited.

Links to other websites

This website may link to third-party websites. KM2 Tours has no control over their content and accepts no liability for the information published on them.

Governing law

This website and this legal notice are governed by Moroccan law. Any dispute falls within the jurisdiction of the courts of Marrakech.