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FAQ

Cancellation

Can I cancel my booking?

Yes. The conditions vary depending on how far in advance you cancel: see the “Cancellation policy” page for full details on refunds.

What happens in case of bad weather?

If conditions make the excursion dangerous, we offer you a postponement to another date or a full refund.

Excursions

Is hotel pick-up included?

Yes, for all our excursions departing from Marrakech. We pick you up at your hotel or riad, or at the nearest meeting point if the alley is not accessible by vehicle.

Can children take part?

Yes. A child rate applies, and children under 4 benefit from a reduced rate or travel free of charge, depending on the excursion. Children count towards the vehicle's capacity.

General

Do your guides speak French?

Yes. Our drivers and guides are French-speaking. An English- or Spanish-speaking guide can be requested as an option when booking.

How can I contact you?

By phone, by email or via the form on the Contact page. We reply within 24 hours, every day of the week.

Payment

Which payment methods do you accept?

Online payment is made by bank card via the secure CMI (Centre Monétique Interbancaire) platform. Visa and Mastercard cards are accepted.

Do I have to pay the full amount when booking?

Depending on the excursion, you can pay a deposit when booking and the balance on site on the day of departure. The exact amount of each part is displayed before payment.

Is the displayed price per person?

For excursions and tours, the price is per person and varies according to group size. For transfers, it is a price per vehicle, regardless of the number of passengers.

Booking

How do I book an excursion?

Choose your excursion, select a date and the number of participants, then fill in your details. You receive a confirmation by email as soon as payment is validated.

How late can I book?

Bookings can be made up to the day before departure, subject to availability. For multi-day tours, we recommend booking at least 72 hours in advance.

Can I book a private excursion?

Yes. Most of our excursions offer a private transport option: your group then has its own dedicated vehicle and driver.

Transfers

What happens if my flight is delayed?

We track your flight in real time. The driver adjusts their arrival time: no surcharge is charged for a flight delay.

Where do I meet my driver at the airport?

Your driver waits for you in the arrivals hall, after customs, with a sign bearing your name.

Any questions? Contact us
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KM2 Tours

Transfer

Airport Transfer

Airport Transfer

This private transfer service lets you reach your destination with complete peace of mind. Upon arrival, a professional driver will be waiting to escort you to your accommodation. Enjoy a comfortable ride with personalized service. Whether you are traveling for business or leisure, this transfer guarantees a warm welcome and a hassle-free start to your stay.

Our professional and experienced drivers will greet you in the airport waiting area, assist you with your luggage, and drive you safely to your destination. Whatever the distance, our premium vehicles will make your journey enjoyable.

  • Punctual pickup from your accommodation
  • Private, air-conditioned vehicle
  • Driver waiting at exit with name sign
  • Real-time flight tracking - No extra charge for delays
  • Available 24/7 - 100% Private Service

Our services

Meet & Greet and Luggage Assistance

Your driver will be waiting for you at the exit with a sign bearing your name. He will help you with your luggage and escort you to the vehicle. Zero stress, zero waiting.

Guaranteed Punctuality & Real-Time Flight Tracking

We track your flight. In case of delay, your driver adjusts at no extra charge. You will be taken care of, even if your flight is delayed.

Comfort & Premium Vehicles

Travel in recent, air-conditioned, spacious, and spotless vehicles. Direct transfer, no stops, for maximum comfort after a long flight.

Professional Drivers & 100% Private Service

No shared shuttle. A professional, experienced, and discreet driver dedicated only to you. Personalized, secure service available 24/7 for business or leisure.

Meeting point and pick-up

Upon your arrival at the airport, your private driver will be waiting for you inside with a sign bearing your name and will assist you with your luggage. We pick up passengers at the address they provide at the time of booking. The address must be within our pickup area. If not, please contact us. Free hotel pickup. Free airport pickup: you can choose from the list of included airports at the time of booking.

What to expect

No stress on arrival. Your driver will be waiting for you inside the airport with a name sign. Real-time flight tracking, even in case of delay. Air-conditioned vehicle, free WiFi, complimentary water. Fixed price, no surprises.

Why choose airport transfer

  • Guaranteed Punctuality
  • Fixed Price
  • VIP Welcome
  • Premium Comfort

Details

Included / Not included
  • Air-conditioned vehicle
  • Private transfer
  • Professional driver
  • Child seat
  • Tips
Additional information
  • You will receive confirmation at the time of booking
  • Not wheelchair accessible
  • Child seat available upon request
Cancellation policy

  • You can cancel up to 24 hours before the experience for a full refund.
  • To receive a full refund, you must cancel more than 24 hours before the transfer start time.
  • If you cancel less than 24 hours before the start time, the amount paid will not be refunded.
  • Any changes made less than 24 hours before the start time will not be accepted.
  • Cut-off times are based on the transfer's local time zone.

Choose your route
Travellers
Adults
2
Children(under 10)
0
Children(under 4)
0
Total
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Choose a route to continue.

Free cancellation up to 24 hours before the transfer starts.

Read the cancellation policy

Before you book

Cancellation policy

Free cancellation up to 24 hours before

You can cancel free of charge up to 24 hours before the departure time. Any amounts already paid are refunded in full, deposit included.

Cancellation less than 24 hours before

After this deadline, the full price of the service is due: it has been scheduled and the vehicle has been reserved for you. No refund is possible, and a missed departure (late arrival, failure to show up at the meeting point) is treated as a late cancellation.

Deposit and balance

When the excursion allows it, you pay a deposit when booking and the balance on site, on the day of departure. The deposit follows exactly the same cancellation rules: refunded more than 24 hours before, retained within 24 hours. For a departure less than 24 hours away, only full payment is offered.

Changing your booking

The date can be changed free of charge up to 24 hours before departure, subject to availability on the new date. A change in the number of travelers may alter the applicable rate, as prices decrease by tier.

Cancellation by us

If we cancel — dangerous weather, road closure, technical problem, minimum number of participants not reached on a shared departure — you choose between postponement to another date and a full refund. No additional compensation is due.

How to cancel

Write to us or call us, stating your booking number and the departure date. The request is registered upon receipt: it is this timestamp that determines the 24-hour deadline. The refund is made to the original payment method within 7 to 14 business days, depending on your bank.

Any questions? Contact us