General terms and conditions of sale

These general terms and conditions of sale govern bookings made on this website with KM2 Tours. Placing any order implies their full and unreserved acceptance. They apply from the date they are posted online and may be amended at any time; the applicable version is the one in force on the date of booking.

Article 1 — Seller identification

• Company name: KM2 Tours
• Legal form: SARL (limited liability company)
• Share capital: 100 000 DH
• Registered office: Résidence Al Fadl, Imm A2 N° 202, Marrakech
• Trade register (RC): 86453 — Marrakech
• Common company identifier (ICE): 002028096000042
• Tax identifier (IF): 25044582
• CNSS registration: 5815040
• Travel agency licence issued by the Ministry of Tourism: 1697/TOUR/2018
• Telephone: +212 661-485151
• Email: contact@km2tours.com

Article 2 — Purpose and scope

KM2 Tours offers day excursions, multi-day tours, city tours, activities and transfers departing from Marrakech and other cities in Morocco. These terms apply to all of these services when booked through this website. A service that displays its own specific conditions on its page takes precedence over these terms with regard to that service.

Article 3 — Services and availability

Each page describes the itinerary, duration, starting point, and what is and is not included. These descriptions are drawn up in good faith; the times indicated are estimates that may vary depending on traffic, weather or local conditions. Offers are valid for as long as they are displayed on the website and subject to the availability of places on the requested date.

Article 4 — Prices

Prices are stated in euros (EUR), all taxes included. The rate displayed at the time of booking is the applicable rate: no surcharge is added after the order. Rate scales may decrease according to the number of participants; the price applied is the one corresponding to the number of travelers declared.

Unless otherwise stated on the page, the price does not include personal expenses, tips, meals not indicated as included, or entrance fees to sites not mentioned in the itinerary.

Article 5 — Booking

Booking takes place in four steps: choice of service and date, entry of the traveler's details, summary of the order and its amount, then payment. The order is only firm once payment has been validated by the bank.

A confirmation is sent by email to the address provided at the time of booking. It summarizes the service, the date, the number of participants, the amount paid and, where applicable, the balance remaining to be paid. It is the customer's responsibility to check the accuracy of this information and to report any error without delay.

Article 6 — Secure payment

Online payment is handled by the Centre Monétique Interbancaire (CMI). Accepted cards are Moroccan bank cards as well as Visa and Mastercard cards issued abroad. Transactions are denominated in euros.

Card details are entered exclusively on the CMI secure page, protected by the SSL protocol and 3-D Secure authentication. At no time does KM2 Tours have access to your bank card details, and none of this data is stored on its servers.

Depending on the service, payment is made either in full at the time of booking, or by a deposit paid online and a balance paid on site on the day of departure. The exact amount charged is displayed before the payment is validated. For a departure less than 24 hours away, only full payment is offered.

Article 7 — Performance of the service

The meeting point and time are communicated in the booking confirmation. Pick-up takes place at the customer's hotel or at the nearest accessible point when the street is not accessible to vehicles. The customer must be present at the agreed time; a delay of more than fifteen minutes may result in the group leaving, without the service being owed again.

KM2 Tours reserves the right to change the itinerary for reasons of safety, weather or force majeure, while preserving the interest of the programme as far as possible.

Article 8 — Customer obligations

• Carry a valid identity document and, where applicable, any documents required for the sites visited.
• Report, before booking, any medical condition, allergy or mobility difficulty that may affect the performance of the service.
• Comply with the safety instructions of the driver and the guide, as well as local regulations.
• Provide accurate contact details: a confirmation sent to an incorrect address is still deemed to have been delivered.

Behavior that endangers the group or prevents the outing from proceeding properly may justify immediate exclusion, without refund.

Article 9 — Insurance and liability

The vehicles used are insured for passenger transport in accordance with Moroccan regulations. KM2 Tours is responsible for the proper performance of the services it organizes. It cannot be held liable for damage resulting from the act of the customer, the unforeseeable act of a third party unconnected with the service, or a case of force majeure.

It is recommended to take out individual travel insurance covering medical expenses, repatriation and loss of luggage; such insurance is not included in the price of the services.

Article 10 — Right of withdrawal

In accordance with Law No. 31-08 enacting consumer protection measures, the right of withdrawal does not apply to transport, accommodation and leisure services provided on a specific date or at a specific frequency. As the bookings made on this website concern services performed on an agreed date, they are not subject to the withdrawal period. The cancellation conditions below apply instead.

Article 11 — Cancellation, modification and refund

Free cancellation up to 24 hours before

You can cancel free of charge up to 24 hours before the departure time. Any amounts already paid are refunded in full, deposit included.

Cancellation less than 24 hours before

After this deadline, the full price of the service is due: it has been scheduled and the vehicle has been reserved for you. No refund is possible, and a missed departure (late arrival, failure to show up at the meeting point) is treated as a late cancellation.

Deposit and balance

When the excursion allows it, you pay a deposit when booking and the balance on site, on the day of departure. The deposit follows exactly the same cancellation rules: refunded more than 24 hours before, retained within 24 hours. For a departure less than 24 hours away, only full payment is offered.

Changing your booking

The date can be changed free of charge up to 24 hours before departure, subject to availability on the new date. A change in the number of travelers may alter the applicable rate, as prices decrease by tier.

Cancellation by us

If we cancel — dangerous weather, road closure, technical problem, minimum number of participants not reached on a shared departure — you choose between postponement to another date and a full refund. No additional compensation is due.

How to cancel

Write to us at contact@km2tours.com or call +212 661-485151, stating your booking number and the departure date. The request is registered upon receipt: it is this timestamp that determines the 24-hour deadline.

Refund terms

The refund is made to the original payment method, through the same channel as the initial payment, within 7 to 14 business days depending on your bank. No refund is made in cash or to any account other than the one used for payment.

Article 12 — Force majeure

Neither party is liable for failure to perform its obligations when such failure results from a case of force majeure: natural disaster, bad weather making the road impassable, administrative closure, strike, public disorder or a decision by the authorities. In this case, the service is postponed or refunded in full, to the exclusion of any other compensation.

Article 13 — Complaints and customer service

Any complaint relating to a service must be sent to contact@km2tours.com or made by calling +212 661-485151, if possible within thirty days of the date of the service. We acknowledge receipt of every complaint and respond within fifteen business days.

Article 14 — Personal data

The data collected during a booking — name, email address, telephone number, stay information — is necessary for processing the order and performing the service. It is neither sold nor transferred to third parties, and is only passed on to the service providers strictly necessary for the performance of the service.

In accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to access, rectify and object to the data concerning you. To exercise this right, write to contact@km2tours.com.

Article 15 — Intellectual property

All texts, photographs, logos and graphic elements on this website are protected by intellectual property law. Any reproduction or representation, in whole or in part, without prior written authorization is prohibited.

Article 16 — Governing law and jurisdiction

These general terms and conditions of sale are governed by Moroccan law. In the event of a dispute, an amicable solution will be sought first. Failing agreement, the dispute will be brought before the competent courts of Marrakech.