Cancellation policy
These conditions apply to any excursion, tour or transfer booking. An excursion that displays its own conditions on its page takes precedence over these.
Free cancellation up to 24 hours before
You can cancel free of charge up to 24 hours before the departure time. Any amounts already paid are refunded in full, deposit included.
Cancellation less than 24 hours before
After this deadline, the full price of the service is due: it has been scheduled and the vehicle has been reserved for you. No refund is possible, and a missed departure (late arrival, failure to show up at the meeting point) is treated as a late cancellation.
Deposit and balance
When the excursion allows it, you pay a deposit when booking and the balance on site, on the day of departure. The deposit follows exactly the same cancellation rules: refunded more than 24 hours before, retained within 24 hours. For a departure less than 24 hours away, only full payment is offered.
Changing your booking
The date can be changed free of charge up to 24 hours before departure, subject to availability on the new date. A change in the number of travelers may alter the applicable rate, as prices decrease by tier.
Cancellation by us
If we cancel — dangerous weather, road closure, technical problem, minimum number of participants not reached on a shared departure — you choose between postponement to another date and a full refund. No additional compensation is due.
How to cancel
Write to us or call us, stating your booking number and the departure date. The request is registered upon receipt: it is this timestamp that determines the 24-hour deadline. The refund is made to the original payment method within 7 to 14 business days, depending on your bank.