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FAQ

Cancellation

Can I cancel my booking?

Yes. The conditions vary depending on how far in advance you cancel: see the “Cancellation policy” page for full details on refunds.

What happens in case of bad weather?

If conditions make the excursion dangerous, we offer you a postponement to another date or a full refund.

Excursions

Is hotel pick-up included?

Yes, for all our excursions departing from Marrakech. We pick you up at your hotel or riad, or at the nearest meeting point if the alley is not accessible by vehicle.

Can children take part?

Yes. A child rate applies, and children under 4 benefit from a reduced rate or travel free of charge, depending on the excursion. Children count towards the vehicle's capacity.

General

Do your guides speak French?

Yes. Our drivers and guides are French-speaking. An English- or Spanish-speaking guide can be requested as an option when booking.

How can I contact you?

By phone, by email or via the form on the Contact page. We reply within 24 hours, every day of the week.

Payment

Which payment methods do you accept?

Online payment is made by bank card via the secure CMI (Centre Monétique Interbancaire) platform. Visa and Mastercard cards are accepted.

Do I have to pay the full amount when booking?

Depending on the excursion, you can pay a deposit when booking and the balance on site on the day of departure. The exact amount of each part is displayed before payment.

Is the displayed price per person?

For excursions and tours, the price is per person and varies according to group size. For transfers, it is a price per vehicle, regardless of the number of passengers.

Booking

How do I book an excursion?

Choose your excursion, select a date and the number of participants, then fill in your details. You receive a confirmation by email as soon as payment is validated.

How late can I book?

Bookings can be made up to the day before departure, subject to availability. For multi-day tours, we recommend booking at least 72 hours in advance.

Can I book a private excursion?

Yes. Most of our excursions offer a private transport option: your group then has its own dedicated vehicle and driver.

Transfers

What happens if my flight is delayed?

We track your flight in real time. The driver adjusts their arrival time: no surcharge is charged for a flight delay.

Where do I meet my driver at the airport?

Your driver waits for you in the arrivals hall, after customs, with a sign bearing your name.

Any questions? Contact us
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KM2 Tours

City tours

CITY TOUR: FEZ - SPIRITUAL AND CULTURAL CAPITAL

About us

5.0(825 reviews)

A 12-Century Journey to the Heart of History

Welcome to Fez, the oldest of the imperial cities and the spiritual heart of Morocco. Founded in the 8th century and listed as a UNESCO World Heritage Site, Fez is a true open-air museum. Behind its ramparts, the world's largest pedestrian medina awaits you with its 9000 alleyways, its madrasas, its tanneries and its age-old craftsmanship.

An essential guided tour to understand the soul of Morocco.

Departure from Fes : Every day at 09h00
Duration: Full day (7 hours)
Up to 17 travellers.

Itinerary

Pickup from your Riad / Hotel in Fez

09h00

Location

Details

Included / Not included
  • Riad pickup / drop-off
  • Private air-conditioned vehicle
  • Professional driver
  • Official local guide
  • Fresh mineral water
  • Tips
  • Meals
  • Entrance fees
Meeting point and pick-up

Pickup from your accommodation will take place at 08h45. If your accommodation is outside Marrakech, please contact us to confirm. If your accommodation is accessible by car, the driver will wait for you 10 minutes before the scheduled pickup time; if not, a nearby location accessible by car will be assigned for your pickup.

Additional information

  • You will receive confirmation at the time of booking
  • Not wheelchair accessible
  • Child seats available
  • Not recommended for travelers with back problems
  • Not recommended for pregnant women
  • Not recommended for travelers with heart problems or other serious medical conditions
  • Most travelers can participate

Cancellation policy

  • You can cancel up to 24 hours before the experience and receive a full refund.
  • To receive a full refund, you must cancel more than 24 hours before the experience's start time.
  • If you cancel less than 24 hours before the experience's start time, the amount you paid will not be refunded.
  • No changes made less than 24 hours before the experience's start time will be accepted.
  • Booking cut-off times are based on the experience's time zone.
  • This experience requires good weather. If it is canceled due to poor weather, you will be offered a different date or a full refund.

Back to city tours
25 € /Group
Book this tour
Adults
1
Children
Under 12−25%
0
Under 4free
0
Transport
1 traveller · Shared25 €
Total25 €

Payment at the next step.

Choose a date to continue.

Secure booking — free cancellation up to 24h before
Cancel free of charge up to 24 hours before departure. Read the cancellation policy

Before you book

Cancellation policy

Free cancellation up to 24 hours before

You can cancel free of charge up to 24 hours before the departure time. Any amounts already paid are refunded in full, deposit included.

Cancellation less than 24 hours before

After this deadline, the full price of the service is due: it has been scheduled and the vehicle has been reserved for you. No refund is possible, and a missed departure (late arrival, failure to show up at the meeting point) is treated as a late cancellation.

Deposit and balance

When the excursion allows it, you pay a deposit when booking and the balance on site, on the day of departure. The deposit follows exactly the same cancellation rules: refunded more than 24 hours before, retained within 24 hours. For a departure less than 24 hours away, only full payment is offered.

Changing your booking

The date can be changed free of charge up to 24 hours before departure, subject to availability on the new date. A change in the number of travelers may alter the applicable rate, as prices decrease by tier.

Cancellation by us

If we cancel — dangerous weather, road closure, technical problem, minimum number of participants not reached on a shared departure — you choose between postponement to another date and a full refund. No additional compensation is due.

How to cancel

Write to us or call us, stating your booking number and the departure date. The request is registered upon receipt: it is this timestamp that determines the 24-hour deadline. The refund is made to the original payment method within 7 to 14 business days, depending on your bank.

Any questions? Contact us
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